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David Sidwell

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I have a collection of glossy, sexy, life-changing Time Management books. All are gathering dust.[Read more]

There are some things that sound easy but quickly become really challenging, and one of them is measuring customer satisfaction.[Read more]

It’s always great to get resellers, partners or long term clients together to review and discuss issues. And as long as it's in an interesting/comfortable venue providing decent food and drink, and you put on some entertainment and fun, they’re a a captive audience for your latest sales pitch.[Read more]

Does it frustrate you occasionally that important emails, calling for action, aren't answered? Is it because you're writing to multiple people with one mail?[Read more]

It's always said that you should catch your employees doing the right things and praise them, rather than wait till things go wrong and give them a hard time. But that's not easy to do in fast growing, fast-moving businesses.[Read more]

In all roles we have to work with other people, and gain their agreement: but it’s often hard to avoid saying no. Here are four proven ways to handle objections by saying Yes.[Read more]

Ok, you have a great grip on detail, you delegate well, your task definitions are models of clarity, and no-one, but no-one, can divert you from your goals. You’re a great Manager.[Read more]

They just come round too often: quarterly and yearly Kick Off meetings. What to say this time? In 30 years I’ve been to many, many KOs. Here’s a long list of possible topics: keep roughly to this order and you won’t go wrong...[Read more]

It happens to us all: things are going so well, and then suddenly a question arises we have no idea how to answer - sometimes you genuinely don't know the answer, other times you definitely don't like the direction the question will take the conversation.[Read more]

Some people shudder when they hear the word strategy. To them it means expensive days away in chain hotels, management consultancy jargon, endless opinionated chatter, well-rehearsed disagreements, and back in the real world nothing changes.[Read more]

If something in your car is broken, you can press and press the accelerator - but all that happens is a lot of noise from the engine, but no movement: something may be broken in the machinery.[Read more]

It's been a while since I did live TV, but I still remember how surprised I was that you receive no advance warning of the questions you'll be asked. If you have to deal with papers, radio or TV, it'll be the same...[Read more]

It's very easy in a busy support environment to just be happy that the call queues are manageable, and you're working within the target SLAs. That's the job right? Not really - it's only the first step of three...[Read more]

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